AX Paris overcame high IOSS fees and administrative hurdles, switching from a carrier’s IOSS number to Xendo for EU shipments. This move not only reduced costs and streamlined operations but provided the added benefit of reclaiming VAT on returns, contributing to improved cash flow.

• What was your original IOSS problem you were trying to solve?
  It was a priority for us to find an IOSS solution and quickly. We were using a carriers IOSS number to send our parcels through to the EU. They charged a high fee, this was our only option. AX Paris have adopted Xendo as our solution, which is much more cost efficient and made selling to the EU much easier.
  
  
• Did Xendo solve your problem and how?
  Xendo reduced our costs and took away the admin.
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• What are the main benefits of Xendo for your business?
  The biggest benefit for AX Paris is the IOSS VAT refunds on returns. With our old solution this wasn’t possible. This helps cashflow, which is important for a growing business-like AX Paris.
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• Has Xendo helped improve your sales to the EU?
  Xendo has helped build our confidence in offer our EU Customers a seamless buying experience, so yes, it’s helped a lot!
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• How have you found dealing with Xendo?
  The Xendo team are quick & responsive, and their product does what they said it would.
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• How quick was your on-boarding?
  72 hours – within 3 business days we were plugged into the EU!
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• Where would you rate your satisfaction with Xendo out of 5?
  5/5 – There is always room for improvement, but they are doing a good job.